Aunty Virus

Your computer and tech Agony Aunt, the original since 2004

Mataeus via email asks:
For years I have been using an app called Utorrent and Piratebay to download films but these last few weeks I have been getting a lot of advertising pages and now my laptop is taking more than 5 minutes to start. You had previously recommended Malwarebytes and Windows Defender so following your advice I changed over from AVG and now I’m having all sorts of problems and I think I have been hacked. Not happy so what will you do?
Aunty Says:
Hello Mataeus. If you choose to download pirated films from dodgy websites such as The Piratebay then you will have to take it on the chin when (not if) your computer gets messed up. Malwarebytes and Defender will do a good a job as any of the basic free security programs but I would suggest maybe you use Chrome with the adblock extension installed and do a bit of research and subscribe to a good  VPN service. A recent update of the utorrent app actually infected some user’s machines and rendered them pretty useless.

Dan via email asks:
Hi Aunty. I am running windows 7 and I often get emails with attachments that have a .MOV files ending but when I click on them I get a message saying “.MOV not recognized by Windows Media Player”.
Aunty Says:
Hi Dan. Files with the .mov extension are originally intended to be watched using Apple’s Quicktime program. There are a few of things you can do to try, the easiest being to download  Quicktime from www.apple.com and set it as your default player, it’s probably better than Microsoft’s Media Player. Alternatively you can download VLC player from www.download.com which will pretty well play any type of video or music file.

John via email asks:
I have an HP 1410 laser printer which has worked brilliantly with our tower but we now have a new laptop with Windows 10 but I cannot get the printer working. Previously I had no problems installing it with the CD that came with the printer but now with the new laptop I’m unable to get it to work. I followed your advice from a previous article and simply plugged the USB cable in and let Windows automatically search and install the necessary software but this didn’t do anything. Please help!
Aunty Says:
Hello John. I´ve had a quick look on the HP website and HP don’t seem to have released an updated driver for Window 10 so if there are no pre installed drivers which will automatically install when you plug the printer in then I think you may have to get a new printer. You can get a wifi enabled printer for just over €50 which is great value and as it is wireless you can also use it to print  from your phone and tablets.

That’s all for this week, email me your problems to auntyvirus@costablancapeople.com and I will see what I can do.