Val via email asks:
Hi Aunty. On my tower PC in the UK I used to login with a 4 digit PIN number instead of a password that was so much easier than remembering my long and complicated password that I have to use on my new laptop. Is this something simple enough for an old time to setup or will I need to take it in somewhere? I have an Acer laptop with Windows 10 Home.
Hello Val. This is a really useful feature in Windows 10 and very easy to setup. Click on the Start icon and type SETTINGS and press enter. From the windows that pops up click on the “Accounts” section and choose “Sign-in options” and the rest is fairly obvious (if any of you don’t already have a normal password setup then you will first need to add one)
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Mel via email asks:
Hi Aunty, I have been happily using Skype for 3 years mainly for family in the UK without any problems but the last time I attempted to use Skype it would not connect. I have a Toshiba laptop with Windows 10. I have tried uninstalling and then reinstalling the Skype app but with same result. I tried it on my Galaxy tablet but still no joy. It does start to make a connection but then simply stops. I know Microsoft have bought Skype so have they done something that requires updating my system?
Hi Mel. If both your laptop and you tablet are having the same problems then I suspect the issue is either with your Internet provider or your Skype account. Have you tried restarting your router and maybe test Skype on your laptop via an internet cafe connection? Another thing to try is the built-in Skype call test. If you don’t see it on your Skype screen then type the word Echo into the search box and you should get the option to call the free sound/test service. Certainly make sure you have the latest version of Skype and let me know how you get on.
Any questions then email me at email@example.com and I’ll see you all next week.