CAA launches flying programme to bring 110,000 customers back to UK in response to Monarch Airlines administration
Monarch Airlines has ceased trading with immediate effect, leaving 110,000 customers overseas and in the region of 300,000 future bookings cancelled
Government has asked CAA to charter more than 30 aircraft to bring back to the UK Monarch Airlines customers currently overseas
Monarch customers in the UK and yet to travel: don’t go to the airport. There will be no more Monarch flights
Monarch customers abroad: everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short your stay
All affected customers should check new website monarch.caa.co.uk for more information
All future Monarch Airlines bookings, including flights and holidays, have now been cancelled following a decision by the company’s board to stop trading. This is the UK’s largest ever airline to enter administration.
As all of Monarch’s flights due to depart from the UK have now been cancelled, customers should not go to their UK airport. Affected customers still in the UK should check monarch.caa.co.uk for further information.
Due to the unprecedented number of UK consumers currently overseas who are affected by this airline administration, the CAA and Government are securing a fleet of more than 30 aircraft, flying to more than 30 airports, to bring 110,000 people back to the UK at no cost to them. This is the equivalent of operating, at very short notice, one of the UK’s largest airlines.
The CAA has a dedicated website monarch.caa.co.uk, which is the best source of advice and information for affected customers, and a 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) to provide additional assistance.
Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details which will be available a minimum of 48 hours in advance of their original departure time. This website will be frequently updated with the latest information. Customers currently overseas shouldn’t go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk
Andrew Haines, Chief Executive of the CAA, said:
“We know that Monarch’s decision to stop trading will be very distressing for all of its customers and employees.
“This is the biggest UK airline ever to cease trading, so the Government has asked the CAA to support Monarch customers currently abroad to get back to the UK at the end of their holiday at no extra cost to them.
“We are putting together, at very short notice and for a period of two weeks, what is effectively one of the UK’s largest airlines to manage this task. The scale and challenge of this operation means that some disruption is inevitable. We ask customers to bear with us as we work around the clock to bring everyone home.
“We urge people affected by the company’s collapse to check our dedicated website monarch.caa.co.uk for advice and information on flights back to the UK. It also gives information to those passengers that have future bookings with Monarch but are yet to leave the UK.”
The CAA will be providing regular updates.
RYANAIR PUBLISHES LIST OF FLIGHTS TO BE CANCELLED UP TO END OF OCTOBER OVER 98% OF RYANAIR CUSTOMERS WILL BE UNAFFECTED
Ryanair today confirmed that it has published the full list of flight cancellations (now less than 50 per day) between Thurs 21st Sept. to Tues 31st Oct. next. These cancellations have been allocated where possible, to Ryanair’s bigger base airports, and routes with multiple daily frequencies so that Ryanair can offer these disrupted customers the maximum number of alternate flights and routes in order tominimise inconvenience to them.
The full list of these flight cancellations (from Thurs 21st to Thurs Oct 31st) will appear on the Ryanair.com website later today, and customers affected by these cancellations will be emailed with offers of alternative flights or full refunds, and details of their EU261 compensation entitlement.
The airports where one line of flying will be removed for the next 6 weeks are as follows, (these airports have been selected because of the high frequency of flights Ryanair operates to/from these airports where customers can be offered the most accommodating options):
1 of 12 lines of flights
1 of 13 lines of flights
1 of 23 lines of flights
1 of 4 lines of flights
2 of 41 lines of flights
1 of 13 lines of flights
1 of 14 lines of flights
1 of 8 lines of flights
1 of 3 lines of flights
While Ryanair sincerely regrets and apologises for these cancellations, it pointed out that they will affect less than 2% of all customers over the next 6 weeks, and the majority of these passengers will be offered alternative flights on the same or next day. For those passengers who cannot, or do not wish to take the alternative flights offered they will receive a full refund and their EU261 compensation.
Ryanair’s Michael O’Leary said;
“While over 98% of our customers will not be affected by these cancellations over the next 6 weeks, we apologise unreservedly to those customers whose travel will be disrupted, and assure them that we have done our utmost to try to ensure that we can re-accommodate most of them on alternative flights on the same or next day.
Ryanair is not short of pilots – we were able to fully crew our peak summer schedule in June, July and August – but we have messed up the allocation of annual leave to pilots in Sept and Oct because we are trying to allocate a full year’s leave into a 9 month period from April to December. This issue will not recur in 2018 as Ryanair goes back onto a 12 month calendar leave year from 1st Jan to 31st December 2018.
This is a mess of our own making. I apologise sincerely to all our customers for any worry or concern this has caused them over the past weekend. We have only taken this decision to cancel this small proportion of our 2,500 daily flights so that we can provide extra standby cover and protect the punctuality of the 98% of flights that will be unaffected by these cancellations.”
Ryanair has followed through on previous threats and is set to scrap the two on board bag policy, effective from November 1st. Passengers will have to pay five pounds for priority boarding in order to carry a cabin bag on board. The airline is attempting to reduce delays during boarding, caused due to a shortage of overhead cabin space.
Despite widespread condemnation, the airline will still allow passengers their 10kg ‘handluggage’ allowance but they must check the bag at the desk in order that it is placed in the hold. Passengers can choose to pay for priority boarding and take the bag onboard, or leave the bigger bag in the old and carry on a smaller bag.
The airline is also lowering the fees for checked luggage – a move that is said will cost the airline €50m a year. They will also increase the weight allowance in order to encourage more passengers to use the checked luggage service.
Kenny Jacobs, the airline’s chief marketing officer, said the changes to its baggage policy still mean passengers will be able to travel with two bags for free, but under the current rules too many passengers were taking two bags on board busy flights, resulting in insufficient overhead space and causing delays.
Jacobs said that on a typically busy flight, about 186 seats of a total of 189 will be occupied, with space for about 90 bags in the overhead lockers. But some people were bending the rules by bringing on board a wheelie bag and a large rucksack that will not fit underneath the seat.
“We’re making these changes because our flights are so much busier,” he explained. “A number of people will have two very large bags, taking up someone else’s space. They’ll hope they’ll get away with it and generally they have, but we don’t want to go back to policing bags at the gate.”
“We hope that by restricting non-priority customers to one small carry-on bag – their wheelie bag must be placed in the hold, free of charge at the boarding gate – this will speed up the boarding of flights and eliminate flight delays being caused by not having sufficient overhead cabin space on busy flights to accommodate over 360 carry-on bags.”