Tag: Technology

Aunty Virus

David and Beverley via email ask:
Hi Aunty. Thanks for all the helpful advice published in your column. We have an Outlook email account (previously Hotmail and still has the hotmail.com address) and until recently we had to login by entering both our email address and our password. We prefer it that way as we believe it is more secure but recently we’ve not needed enter our login details as Outlook has saved our name and password, and try as I might, I cannot find a way of reverting back to how it was. No amount of searching Outlook help or Google searches has revealed the answer. Can you throw any light on the problem please?
Aunty Says:
The exact procedure will really depend on how you are accessing you email and what versions of things you are using, but I’ll try and give you some idea of where to look. If you access your email via an app on your computer, such as Windows Live Mail or Outlook, then look for a security section somewhere under the “tools” menu or the settings icon and from there look for something like “email account settings” and a tick box which will be something like “Always prompt for logon credentials” or “remember passwords”.  However If you are using the web to get to your email then it will be your browser (Google Chrome, Firefox. IE or Edge etc) that will be storing your login details and again this will be different for each browser. If you email me some more details of how you are accessing your emails I can give you some more specific instructions.
Alan via email asks:
Dear Aunty. I have been having problems with websites opening unsolicited pages and it is usually when I have just started up Google Chrome and go to various websites that I use. Once the first webpage is opened and I click on the down arrow to scroll down, quite often another website will appear and it starts redirecting me to sites which offers to check for malware, which I never pursue. I have done full scans with Windows security twice but it does not find any problems. Is this a problem related to cookies or is it to do with Google Chrome? I have used Firefox browser sometimes and not had the problem. Any ideas on what I can check for?
Aunty Says:
Hi Alan. It sounds like you have some nasty infections and you will first need to do a full scan with Malwarebytes and see what it finds. This may well clean your system but if not then try the Chrome Cleanup Tool (type it into Google search) and follow the Chrome reset options.
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
Aunty says:
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Well that’s all for another week. Email me your questions to auntyvirus@costablancapeople.com and I will see if I can get you sorted.

Aunty Virus

Edward via email asks:
I am currently having to deal with UK and Spanish solicitors but they are asking for documents to be signed and faxed but I live in Hondon and the nearest place that has a fax machine is 25km away and is often closed. Surely there must be a way I can turn an email into a fax and send it over my ADSL internet?
Aunty Says:
Hello Edward. Unfortunately you can’t simply send an email as a fax but I used to use www.myfax.com to get around this. If I remember correctly they let me use it for 30 days for free and after which I simply signed up with a different email address and got another free 30 days! It amazes me how many business’ still insist on communicating via fax when they know that no one has fax machines anymore.
Arthur from San Miguel asks:
hello Aunty. With reference to James from Almoradi’s problem in the last edition, I had the same problem a little while ago and found a simple solution.  I too suffered from someone hacking into my router for seemingly very long periods of time and ‘stealing’ very large amounts of very valuable bandwidth allowance.  I solved the problem by constructing a simple device that limited the Wi-Fi receiving range of my router to less than a room length.  Any device operating outside my computer room would not receive/transmit an adequate signal.  The device I constructed was an empty cardboard toilet roll tube wrapped inside and out with aluminium kitchen foil.  This was then placed over the router’s antenna and problem solved.  Three months have now passed without a single recurrence of the problem.  I later found out that a neighbour a couple of houses away had been using my router to speak through Skype to her vast family in Madrid at my expense!!  The solution is simple and saves a lot of time having to go through the rigmarole of continually changing passwords and now no one can use my WiFi except me.
Aunty Says:
Excellent idea Arthur and thanks for the suggestion. Dragons Den maybe?
David via email asks:
I have an old Compaq laptop with Windows 7 that I want to use just for downloading music and films but I’ve heard different reports about this as it’s not safe. A lot of my friends use Kickass and Pirate Bay without any problems and I don’t mind paying for a service but which website do we choose? Do you have any thoughts on it?
Aunty Says:
Hi David. Downloading films and music is a controversial subject so I have to be careful what I say. I cannot encourage it because it can constitute copyright infringement but I can discuss some of the popular ways it is done. Pirate Bay, Kickass and ISOhunt seem to be the most popular websites for searching and locating torrents, but you will then need a program installed on your computer to collect all of these bits (torrents) of the film and then coordinate the downloading of the film. BitComet and uTorrent seem to be very common and they’re all free. Good luck and keep all of your security software up to date as it’s a minefield out there and I would strongly recommend using Google’s Chrome with the fabulous Adblock extension installed. It’s a great idea to use an old computer.
That’s all for this week, email me your problems to auntyvirus@costablancapeople.com and I will see what I can do.

I confess…

Virtual confession app launched
Confess your sins, wherever you are

Need to confess your sins? Well, a new app in Spain is able to find the nearest priest. Catholics seeking to confess their sins to a priest in Spain can now turn to a new app to find the nearest available cleric.
‘Confesor GO’ detects a user’s location and shows the location of priests around them who are ready to listen to their sins as well as the shortest route to get there. It also provides basic information about the priest, including name, date of birth and the year he was ordained as well as a list of the Ten Commandments.
“The priest may be in a confessional in a church or somewhere down the street or at a park in your city,” reads the description of the app on Apple’s iTunes store.
The app was launched on Thursday on the Feast of the Immaculate Conception, a national holiday in Spain which celebrates the belief that the Virgin Mary was conceived without sin.
A beta version has been downloaded several thousand times since it was made available to the public in late September.
The bishop of the northern city of San Sebastian, Jose Ignacio Munilla, is one of around 100 clerics across Spain who have so far signed up to use the app to signal when they are available to hear confession, which usually involves admitting sins to a priest in a confessional booth.
Father Ricardo Latorre, who came up with the app, said he hopes the service will become available in other Spanish-speaking nations in Latin America next year.
“It has generated a great deal of interest and there are many priests from these countries that ask to join. What happens is things take time and it is impossible to do it faster,” he told Catholic news website Verdad en Libertad earlier this year.
While Catholicism remains deeply embedded in Spanish culture, regular church attendance in Spain, like elsewhere in Europe, has steadily fallen.
The majority of Spaniards, 59.3 percent, say they ‘almost never’ attend mass, according to a survey published by the Sociological Research Centre (CIS). Just 15 percent said they went every week.

Aunty Virus

Pat via email asks:
Hi Aunty I recently lost connection to my wireless printer and have been advised that it’s the HP printer drivers on my laptop. Is this something I can fix myself or is this too complicated for a novice?
Aunty Says:
Hi Pat. Downloading and installing the latest driver for your printer may well fix the problem and it’s not too tricky to do this so certainly give it a go. You will simply need to go to the support section on the HP website and enter the model number of your printer and download the driver package.  Follow the installation wizard and your wifi printing  should resolve itself.
Bill via email asks:
Hello  Aunty. After last months storms my internet TV box stopped working and my TV supplier suggested I buy a Surge Protector plug for both the TV and my laptop. Today I was advised by my local computer shop that they had never heard of people needing surge plugs! What are your thoughts and advice on the matter please?
Aunty Says:
Hello Bill. Surge Protectors are necessary here in Spain as the mains electricity can be a bit unstable but you should really pay around €30 and invest in a fairly decent one. I’ve always liked Belkin and some of their models offer insurance so they must be fairly confident that they do the job.
Mike via email asks:
Is it easy to get rid of “Delta Search” from my Windows 8 laptop?  I have tried different systems like AVG and McAfee but it still comes up when I first go on the internet?.
Aunty Says:
Hi Mike. I’m pretty sure both Malwarebytes and Adwcleaner will get rid of the Delta Search Browser Hijacker but it can hide itself in other places on your computer so try them and let me know how you get on.
Andy via email asks:
Hi Aunty. Can you advise me please on how to get Windows defender up and running on my Windows 8.1 HP laptop? Every time I try, I get a message that this application is turned off.  I then follow the online instructions to try and turn it on but cannot actually get it to do so. I am already using AVG and Super anti-Spyware. Could this be preventing me from using Defender?  And do you think that Defender would be an advantage over the other two apps? Would appreciate any advice you can give me.
Aunty Says:
Hi Andy. Yes AVG will be stopping Windows Defender from running, and I personally would uninstall AVG via Control Panel and use Microsoft’s Defender as your antivirus program. I don’t think there is much to distinguish between SuperAntiSpyware and Malwarebytes but you should definitely have one of these alongside Defender and keep it updated and do a weekly scan.
Email me your problems to auntyvirus@costablancapeople.com and I’ll see you all next week

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