David and Beverley via email ask:
Hi Aunty. Thanks for all the helpful advice published in your column. We have an Outlook email account (previously Hotmail and still has the hotmail.com address) and until recently we had to login by entering both our email address and our password. We prefer it that way as we believe it is more secure but recently we’ve not needed enter our login details as Outlook has saved our name and password, and try as I might, I cannot find a way of reverting back to how it was. No amount of searching Outlook help or Google searches has revealed the answer. Can you throw any light on the problem please?
The exact procedure will really depend on how you are accessing you email and what versions of things you are using, but I’ll try and give you some idea of where to look. If you access your email via an app on your computer, such as Windows Live Mail or Outlook, then look for a security section somewhere under the “tools” menu or the settings icon and from there look for something like “email account settings” and a tick box which will be something like “Always prompt for logon credentials” or “remember passwords”. However If you are using the web to get to your email then it will be your browser (Google Chrome, Firefox. IE or Edge etc) that will be storing your login details and again this will be different for each browser. If you email me some more details of how you are accessing your emails I can give you some more specific instructions.
Alan via email asks:
Dear Aunty. I have been having problems with websites opening unsolicited pages and it is usually when I have just started up Google Chrome and go to various websites that I use. Once the first webpage is opened and I click on the down arrow to scroll down, quite often another website will appear and it starts redirecting me to sites which offers to check for malware, which I never pursue. I have done full scans with Windows security twice but it does not find any problems. Is this a problem related to cookies or is it to do with Google Chrome? I have used Firefox browser sometimes and not had the problem. Any ideas on what I can check for?
Hi Alan. It sounds like you have some nasty infections and you will first need to do a full scan with Malwarebytes and see what it finds. This may well clean your system but if not then try the Chrome Cleanup Tool (type it into Google search) and follow the Chrome reset options.
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Well that’s all for another week. Email me your questions to firstname.lastname@example.org and I will see if I can get you sorted.