Category: Aunty Virus

Edition 16 October 2018

John via email asks;
Hi Aunty. I now have an app called Reimage Pro which has told me that I have 175 errors and it would fix them. I installed it because my laptop was very very slow so I thought it would fix ny problems but since I installed it I cannot open any of my programs and when I can get on the internet it is so slow and I get adverts popping up every minute, I want to throw the thing in the bin. Any advice on how to get rid of it?
Aunty Says;
Hi John. This is one of many apps that offer to sort out computer problems but invariably make things worse by loading loads of junk and advertising malware onto your computer. The Reimage app is particularly sneaky and it seems to have a pretty nasty payload that will cause exactly these kind of problems. You may be lucky and successfully remove it via “programs and features” and then do a full scan with an updated Malwarebytes and your chosen antivirus program.
Peter via email asks:
Hello Aunty, I have an HP laptop that I upgraded from Windows 7 to Windows 10 which has worked fine except that when I connect to my TV using the HDMI lead, the laptop screen shrinks to half the normal size and the TV picture is missing a large part on the left side. Also the sound only comes from the laptop speakers and not through my TV. I know it’s not the laptop as everything was working before I upgraded from Windows 7. It is an official Windows 10 which I bought from Amazon UK.
Aunty Says:
Hi Peter. This is most likely to do with the driver software for your graphics card. Go to the website and the “support” and “Software and Drivers” section where you can enter the model of your laptop and download the latest Windows 10 drivers for your graphics card. Once installed connect everything up and run the “wizard” that should auto detect everything and help set things up. Sometimes it helps to switch everything off, connect all the cables and just switch the TV on and set it to the HDMI channel. When you start your laptop it should auto detect that you have your TV connected and configure everything for you.
June via email asks:
Hi Aunty, I have an all-in-one desktop with a touch screen but the screen is constantly covered in fingerprints and I was told they are delicate and there are some “must nots” when it comes to keeping them clean. What is the best thing for doing this?
Aunty Says;
Hello June. Touch screens are not particularly delicate as they have been designed and tested to handle all sorts of poking with sticky and greasy fingers. I use the cheap microfiber cloths from Mercadona which I slightly dampen with a mix of bottled water and a couple of drops of white vinegar. You can also add a few drops surgical alcohol onto the cloth to help sterilize the screen as you can never be sure where those fingers have been.
That’s all for another week, email you questions to and I will see what I can do.

Aunty virus

Michael via email asks:
Dear Aunty, I have an ACER laptop with Window XP and a message “Low Disc Space” continually appears
on power up. I follow the disc cleanup procedure but without success, and when I attempt to defrag,
another message appears informing me that “there is insufficient disc space to allow defrag”. When I
check available disc space there is very little available despite only 6 programs being installed as I have
uninstalled and deleted all unnecessary programs and files. Also I cannot uninstall the yahoo browser
and replace with Google Chrome. Your advice would be appreciated.
Aunty Says:
It’s time for a new computer Michael. Windows XP must be getting near 15 years old now and all the big
players (including Microsoft and Google) stopped supporting both XP and Vista years ago. These
particular errors messages suggest you need to fit a bigger hard disk drive which will then involve a fresh
install of XP and this is probably half way to the cost of a decent Win7, Win8.1 or Win10 laptop.
Lidia via email asks:
Hey Aunty. I have a newish laptop with Windows 10 and following your help in an earlier article I
managed to download and install Google Chrome and set my internet start page to the English search page. This has worked fantastic for a few months but all of a sudden my home
page as changed and everything keeps appearing in Spanish and I’m now getting loads of adverts
popping up. Every time I change the settings back to Google it somehow reverts back to this annoying
shopping page. Help!!!
Aunty says:
Hi Lidia. This has all the hallmarks of some spyware/malware so do a full scan with Malwarebytes and
your favourite antivirus program and see if that clears the problem. There is some spyware doing the
rounds that makes changes to your computer that none of the security apps seem to fix so let me know
how it goes and I can send you more detailed instructions.
Nathan via email asks:
Hi Aunty. I upgraded to new laptop which has Windows 10. On my old one had Vista and when I printed,
a page came up telling me how much ink I had left which was really handy. Since connecting and
installing my Epson printer on my new laptop this does not seem to happen.
Aunty Says:
Hi Nathan. When you first plug a printer into a Windows 10 computer it will look through its own list of
printers and install what it thinks is the best software, and although these kind on work, they are often
only the very basics to get you going & don’t include the additional functions such as ink level alerts. You
need to go to the Epson website and navigate to the support or download section. And type your printer
model into the search box and look for the full software package for your printer. Once downloaded and
installed you should then see all of the features you had with your Vista laptop. If you don’t see Win10
drivers listed then try the Win8 or Win7 versions.
Any questions you can email me at and hopefully see you all next

Aunty Virus

Margaret from Rojales asks:
Hi Aunty. My friends are complaining as when they receive my emails it is in the text font style “Lucida Handwriting” which they find almost impossible to read, yet I have sent it out in “Comic Sans MS”. This has only happened since I changed to Windows 10. I have deliberately not altered the text on this email, so that you can see my dilemma. Can you help please?
Aunty Says:
How odd Margaret. Your email shows up fine on my Windows laptop so I can only think that the devices that your friends are using to read your emails don’t know the font “Comic Sans MS” and therefore the device goes off and uses something similar. The MS at the end of “Comic Sans MS” stands for Microsoft, so if your friends are using a non Windows device (an Apple or Android phone or tablet for example) there’s a distinct possibility the font it replaces it with is “Lucida Handwriting”. Maybe try a few other non MS fonts and see what happens.
Vince via email asks:
Can you help me with a “long running script” message on my laptop? I run IE (Internet Explorer on my ACER laptop and use as my homepage. The “long running script” message interrupts my computer several times daily. I can’t figure out what to do to get rid of it so can you help?
Aunty Says:
Hello Vince. I’m not 100% sure about this but probably the easiest thing would be to download Google’s Chrome browser. I think support & development for Internet Explorer has long been discontinued, so maybe there is some script running on the Yahoo page that cannot work with IE as it is too old.
David via email asks:
Hi Aunty. From what I believe I am not the only one with this problem. Ever since changing to Windows 10 I can no longer burn discs. It looks like everything is burning OK then when I look at the disc it is still empty. I have tried various options but always the same. I also downloaded Express Burn and again the same thing happened, it looked like it was burning but the disc remains blank. I never had any problems with Windows 7 and I Just want to burn some music tracks but it is becoming a life’s work!
Aunty Says:
Hello David. Have you tried the built in Windows Media Player app? Type MEDIA PLAYER into the search box (by the Start button) and there is a “burn” button top right. Maybe try some different discs and also give the DVD drive lens a quick blow when the door is open. Apart from this, uninstalling and reinstalling the DVD drive drivers via device manager is the only thing I can think of. Let me know how you get on.
That’s all for this week folks. You can email me at and I will see you all next week.

Aunty Virus

Dave via email asks:
Hi Aunty. I don't know if you've covered this before but thought it was worth passing on. For my Photos I
use Google Photos and there is also an app on my phone so I've got all my photos with me as a thumb
nail It is 1TB of data free with Gmail account and stores the photos in original quality.
Aunty Says:
Hi Dave. I think I have commented on this a few times in the past but probably when the service was
known as Picasa. For those of you that haven’t used it, Google Photos is simply a free app for your
phone, tablet or computer that lets you manage and move as may photos you like and safely store them
on the Internet, or “The Cloud” as it’s frequently called. There are also some wonderful features built in
to let you play around with your photos. As far as I know it is now unlimited storage, so long as you keep
your photos below 16 megapixels, which is twice what my camera will do. I’ve used it for years and
cannot imagine how I would manage without it.
Billy from Catral asks:
I am thinking of uninstalling Avast from my computer as I think it is slowing everything down. I can't
seem to stop it scanning my whole computer every time I start Windows, and surfing the Internet has
become very slow. I regularly scan with Malwarebytes so will that be enough?
Aunty Says:
Hi Billy. I used to like Avast but it does seem to have gotten rather bloaty this last year, something I’m
seeing a lot of the old free favorites doing. You should keep on scanning with Malwarebytes but you will
also need an antivirus program alongside it. When you uninstall Avast the built in Windows Defender
should automatically kick in. Defender is pre installed with Win8 and Win10 and was previously known
as Microsoft Security Essentials.
Marion via email asks:
Hi Aunty, I use Yahoo for my home page and for my emails emails but last week it has started
automatically coming up in Spanish. Most of the time I can manage but if I am sending an email the spell
checker picks up on almost every word and I have to be careful as it has automatically changed words
into Spanish. Can you please tell me if I can force it back to English?
Aunty Says:
Hello Marion. The easiest way will be to go to as this will force the UK English version, and
your mail and most search results will then be the UK ones. If you use sites ending in .com then
Windows and your browser (Chrome, Firefox etc) will often use your geo location to determine what
language you need, and as we are in Spain this will cause this kind of thing. To tidy things up you can
change your default startup/homepage to within the settings of your browser.

Harold via email asks:
Hi Aunty, could you please tell me how to completely remove AVG from my laptop as I’m sick of it popping up every time I start Windows and when I go on the internet. I did the free upgrade to Windows 10 about a year ago and following your brilliant advice I have been using the built in Windows Defender and Malwarebytes and I am happy this is enough security.
Aunty Says:
Hello Harold. The standard way of removing AVG is through ‘Control Panel’ ‘programs and features’ (either right click on the Start icon or type control panel into the search box) but if you´ve tried this and it still appearing then maybe try AVG’s handy removal tool which you will find by typing AVG REMOVER into Google.
Valerie via email asks:
Hello Aunty. I recently bought a second hand Acer laptop that is supposedly less than 12 months old but I seriously have my doubts. It keeps randomly freezing at no particular time and sometimes it restarts with no warning, and when it restarts it is has a message something like “Ooops the disk needs to scanned and repaired” I have taken it back to the shop where I bought it from in Montesisnos but typically it doesn’t ever go wrong when it’s there. It is not in that bad condition and I have Windows 7 Ultimate. Any suggestions?
Aunty Says:
Hi Valerie. Its difficult to be 100% sure but this sounds typical of an overheating problem, or possibly a dying hard disk. Before you do anything you should make a backup copy of any personal photos & documents just in case the laptop’s hard drive completely packs up. A quick and easy fix that you can do yourself is to check that all the air vents around the sides and underneath are clear from dust & fluff. I’m a tad curious that a “less than 12 month old” laptop should have Win7 because the newest version of Windows (Win10) has been around for nearly 2 years and its predecessor (Win8) is getting on for 4 years old. Anytime I have seen a copy of Windows 7 Ultimate (or Enterprise) it has been a cracked copy. Can you send me the make/model Valerie and I will investigate further.
Ben from La Zenia asks:
Hi Aunty I hope you can help me. I have signed up for my Water bill (Agamed) online but when it arrives in my email inbox, I can read it on the screen but I would like to download (and sometimes print) a copy. It comes attached as a PDF file but when I double click to open or download it, a window appears asking “open with” and “choose the program you want to use to open the file’. I have to scroll through a list and choose Adobe Acrobat Reader and everything seems OK but how can I stop it asking this every time?
Aunty Says:
Hi Ben. There should be a box you can tick to ‘always use the selected program’ which will stop the message re-appearing.
Well that’s it for this week. Email me your questions to and I will see what I can do.

Edition 31 July – 6 August

Val via email asks:
Hi Aunty. On my tower PC in the UK I used to login with a 4 digit PIN number instead of a password that was so much easier than remembering my long and complicated password that I have to use on my new laptop. Is this something simple enough for an old time to setup or will I need to take it in somewhere? I have an Acer laptop with Windows 10 Home.
Aunty Says:
Hello Val. This is a really useful feature in Windows 10 and very easy to setup. Click on the Start icon and type SETTINGS and press enter. From the windows that pops up click on the “Accounts” section and choose “Sign-in options” and the rest is fairly obvious (if any of you don’t already have a normal password setup then you will first need to add one)
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
Aunty says:
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Mel via email asks:
Hi Aunty, I have been happily using Skype for 3 years mainly for family in the UK without any problems but the last time I attempted to use Skype it would not connect. I have a Toshiba laptop with Windows 10. I have tried uninstalling and then reinstalling the Skype app but with same result. I tried it on my Galaxy tablet but still no joy. It does start to make a connection but then simply stops. I know Microsoft have bought Skype so have they done something that requires updating my system?
Aunty Says:
Hi Mel. If both your laptop and you tablet are having the same problems then I suspect the issue is either with your Internet provider or your Skype account. Have you tried restarting your router and maybe test Skype on your laptop via an internet cafe connection? Another thing to try is the built-in Skype call test. If you don’t see it on your Skype screen then type the word Echo into the search box and you should get the option to call the free sound/test service. Certainly make sure you have the latest version of Skype and let me know how you get on.
Any questions then email me at and I’ll see you all next week.

Edition 3/10/2017

Rose via email asks:
Dear Aunty. I have a TV satellite dish on my roof but I never get a good reception (especially in
bad weather) and I often miss my favortite TV programs. For my internet I use Telecable and I
have been told that because my internet is in Spain, I cannot get UK TV through my PC.
However I have recently read that VPN could be a solution? and that it is reasonably priced but I
would appreciate your opinion on this. I have a brand new HP laptop with Window 10.
Aunty Says:
Hello Rose. With VPN (Virtual Private Network) you can receive normally unavailable TV over
your Internet (known as streaming) but the very first thing you need to do is to check you have a
reasonable line speed (known as bandwith). Go to and email me the results.
I’ve noticed are still getting some good reviews and they offer a free trial.
Alan via email asks:
I´m considering a 4G pay as you go Internet dongle for my laptop so can you suggest a provider
and are they any good?
Aunty Says:
Hi Alan. I have a Vodafone 4G dongle which I only use very occasionally and it is exceptionally
fast and coverage is pretty good here around the Costa Blanca. All the main mobile phone
companies now offer a PAYG or contract packages, but some critical advice I can give you is to
buy one from a provider that has a strong signal in your area (like you would with a mobile
phone) but you really won’t know how well it works until you get it home and plug it in. It is
actually very easy to turn your 4G phone into a kind of mobile dongle so let me know if you
need some advice doing this.
Pauline via email asks:
Dear Aunty. I have a new Asus with Windows 10 to replace my beloved 10 year old Sony laptop
running Vista and I managed to install the new Skype without too many problems except I am
having problems trying to make calls. I have downloaded it from the official Skype website and
have got so far as signing in with my Skype name & password (I know this is correct as I use it
on my old Sony) and I can also make the call-back test call but frustratingly this is as far as it
goes as I cannot see where I can select the Skype names that I want to call
Aunty Says:
Hi Pauline. You should in theory see all of your existing contacts either under the contact menu
option and/or from the “contact” & “recent” headings on the left. With the latest version of
Skype you can simply type in people’s details in the search box on the top left, or better still type
on their email address and pick the most likely match and send a request. Once they have
accepted they will then appear in your contact list. I usually try find their email address first as
this is guaranteed to be 100% unique.
Well that’s all for this week folks, email you questions to
and I will see what I can do.

Edition 29/08/17

Brian from Torrevieja asks:
I apologize but I think you have covered this before but I can’t find the original article. I
bought a new Lenove laptop running Windows 10 which came with a trial version of
Microsoft 365 Office app which was already installed. I rather like it but it is now saying
it will expire in 14 days and its €100 to buy which seems a bit excessive as I only write
the odd letter now and then. I have tried the free Open Office but its way too
complicated for what I want to do and I remember you recommending an alternative.
Aunty Says:
Hello Brian. There is free basic word processing app bundled with Windows called
Wordpad. This will do pretty much does everything that most of us require, plus it is laid
out very similar to Microsoft Word. Click in on the start icon and type WORDPAD and
then double click on the top one in the list that pops up.
Josh via email asks:
Hello, I have read many times your suggestions to run Malwarebytes but when I have
run the scan the number of items listed is very long and very daunting! Are there any
things I should watch out for?
Aunty Says:
Hi Josh. Malwarebytes will find things like Spyware and Potentially Unwanted Programs
(PUPS) and it will often find a lot of things which have built up simply by using the
internet. I always leave Malwarebytes to get on with its job without even looking at what
it has found and I’ve yet to run into any problems after all these years.
Karen via email asks:
I am thinking of uninstalling AVG free from my computer as it is slowing it down on
startup. I can't seem to disable the update on startup. I have CCleaner, Malwarebytes
and Spywareblaster (free). Is that enough to keep it safe, and am I wrong to blame
AVG? It seems worse since I updated it recently. I have version 16.
Aunty Says:
Hi Karen. AVG used to be my favorite free antivirus program but it does seem to have
gone the same way as a lot of the old ones and is so over bloated it seems to cause as
more headaches than it fixes. You will still need an antivirus program alongside the two
anti spyware programs so once you have uninstalled AVG the built in Windows
Defender should switch itself on automatically. Type DEFENDER into the search bar to
check its status.
Email your questions to and I will see you all next

Aunty Virus

Mary from Benijofar asks:
After this recent virus that was on the news (that crippled the NHS) I’m worried that I don’t have a backup of my computer, and should anything like that happen I would be lost. I followed your advice in one of your previous articles and I have copied my Pictures and Documents folders onto a USB stick (which I add to every few weeks) but do I also need to have some kind of recovery disk to include my Windows and apps? I have a Lenovo laptop with Windows 10. Thanks in advance for your help.
Aunty Says:
By keeping a separate copy of your personal stuff on a separate device Mary you are doing the most important thing, but you absolutely must remember to unplug the USB stick once you have copied your files, as that particular strain of virus (ransomware) is capable of also infecting your data on external hard drives & USB memory sticks. If you also want to backup your Windows system you can quite easily create a “recovery drive” onto another USB stick by using the built in Recovery app. Click on the Start icon and type RECOVERY and double click on the “Create a Recovery Drive” option. A new window will popup, click on “next” and it will tell you how big a USB stick you will need. Personally I would buy a good brand 32GB USB3, such as Kingston or Sandisk, and use it just for this task.
Lynda from Almoradi asks:
Everyone loves free WatsApp calls, and other free apps, which made me wonder, are they really free? Also I have a friend who forwards me, via WhatsApp, quotations, jokes and chain letters, urging me to forward on to my address book! I never do but I am curious as to what is the point of these? Does this make money for someone and does it use up data. Apologies if this is common knowledge as I am not very techno wise.
Aunty Says:
Hi Lynda. WhatsApp now have upwards of 900 million users which is an immense marketplace for advertisers, and this is where/how we pay. These quotations and jokes that do the rounds are mostly harmless but unfortunately they will use up a small amount of your internet. Anyone knowingly forwarding this kind of junk should be banned from using the Internet for 6 months and made to sit a rehabilitation exam.
Keith via email asks:
Hi Aunty. When I receive an email or message in Spanish is there any way to convert that message into English on my iPad or iPhone?
Aunty Says:
Hi Keith. I’m not an Apple user but I use the Google Translate app on my Android phone which works great with Google Gmail and Chrome. I believe there is a similar app called iTranslate in Apple’s App Store which will do a similar job with Apple’s email app and Safari.
Any questions you can email me at and I’ll see you all next week.

Aunty Virus

Beth from Murcia asks:
Hello Aunty. When I go onto some of my favourite websites or email page, loads of adverts keep popping up. When this happens it can stop me from typing and even freeze my laptop. Is there any way that I can stop these ads appearing as they are so annoying? I am using Windows 8 and Google Chrome.
Aunty Says:
Hello Beth. I’m still a huge fan of Adblock which you can get from It is “pay what you like” which is basically free if you don’t feel like paying for it. You should also definitely give your machine a full scan with Malwarebytes and your favourite antivirus program.
Brian via email asks:
Hi Aunty. I have a question that’s not technically computer related but I hope you can still help. I have a Samsung Galaxy phone which has become very slow and is now all but unusable because (I am told by my niece) due to all of the apps I have installed. I use Skype and Facebook and a few games. She advised me to install an “SD card” and then transfer some of my stuff from the phone’s internal memory onto the new SD card, which will apparently free up some valuable space. I have no idea how to do this and before I take it into my local shop I would like some advice so I know what I am paying for, or even have a go myself if it isn’t too technical. I do hope you can help.
Aunty Says:
Hello Brian. It’s not too difficult so have a go yourself, what’s the worst that could happen!? What you will need to do first is purchase a Micro SD card, which you can pick up from Media Mark or Carrefour for under €15 for a 32GB one. Switch off your phone/tablet and locate the slot where the card will go, you will either have a slot on the side somewhere or you will need to gently prise the back cover off but if you’re not sure then I would suggest Googling this with the model of your phone. Once your new SD card is installed you can switch your device back on and go to “settings” “apps manager” and you will see a list of all kind of apps that are on your phone, some you will recognize but most will be system/android apps. Locate Skype in the list and it will give you the option “Move to SD card”. Do this for any apps you recognize but don’t worry because if an app can’t be moved it will have the “Move to SD card” option greyed out. You can do the same for photos but try this first and let me know how you get on.
Mark via email asks:
Hi Aunty, I use Google Chrome for surfing the Internet and for accessing my Gmail. After some kind of update or scan last week it now comes up in Spanish, and although I can get by it’s the spell checker that is annoying me as it is constantly showing errors and it tries to change English words to Spanish words. Can you please tell me if I can force it back to English?
Aunty Says:
Hi Mark. Probably the easiest way is to use (rather than .com or .es) as this will force the English version, and Gmail and most search results will then be the UK ones. Windows and Chrome both check your location and choose what language accordingly and as .com sites are global this will cause this kind of problem.
Any questions you can email me at and I’ll see you all next week.

Aunty Virus

David and Beverley via email ask:
Hi Aunty. Thanks for all the helpful advice published in your column. We have an Outlook email account (previously Hotmail and still has the address) and until recently we had to login by entering both our email address and our password. We prefer it that way as we believe it is more secure but recently we’ve not needed enter our login details as Outlook has saved our name and password, and try as I might, I cannot find a way of reverting back to how it was. No amount of searching Outlook help or Google searches has revealed the answer. Can you throw any light on the problem please?
Aunty Says:
The exact procedure will really depend on how you are accessing you email and what versions of things you are using, but I’ll try and give you some idea of where to look. If you access your email via an app on your computer, such as Windows Live Mail or Outlook, then look for a security section somewhere under the “tools” menu or the settings icon and from there look for something like “email account settings” and a tick box which will be something like “Always prompt for logon credentials” or “remember passwords”.  However If you are using the web to get to your email then it will be your browser (Google Chrome, Firefox. IE or Edge etc) that will be storing your login details and again this will be different for each browser. If you email me some more details of how you are accessing your emails I can give you some more specific instructions.
Alan via email asks:
Dear Aunty. I have been having problems with websites opening unsolicited pages and it is usually when I have just started up Google Chrome and go to various websites that I use. Once the first webpage is opened and I click on the down arrow to scroll down, quite often another website will appear and it starts redirecting me to sites which offers to check for malware, which I never pursue. I have done full scans with Windows security twice but it does not find any problems. Is this a problem related to cookies or is it to do with Google Chrome? I have used Firefox browser sometimes and not had the problem. Any ideas on what I can check for?
Aunty Says:
Hi Alan. It sounds like you have some nasty infections and you will first need to do a full scan with Malwarebytes and see what it finds. This may well clean your system but if not then try the Chrome Cleanup Tool (type it into Google search) and follow the Chrome reset options.
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
Aunty says:
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Well that’s all for another week. Email me your questions to and I will see if I can get you sorted.

Aunty Virus

Edward via email asks:
I am currently having to deal with UK and Spanish solicitors but they are asking for documents to be signed and faxed but I live in Hondon and the nearest place that has a fax machine is 25km away and is often closed. Surely there must be a way I can turn an email into a fax and send it over my ADSL internet?
Aunty Says:
Hello Edward. Unfortunately you can’t simply send an email as a fax but I used to use to get around this. If I remember correctly they let me use it for 30 days for free and after which I simply signed up with a different email address and got another free 30 days! It amazes me how many business’ still insist on communicating via fax when they know that no one has fax machines anymore.
Arthur from San Miguel asks:
hello Aunty. With reference to James from Almoradi’s problem in the last edition, I had the same problem a little while ago and found a simple solution.  I too suffered from someone hacking into my router for seemingly very long periods of time and ‘stealing’ very large amounts of very valuable bandwidth allowance.  I solved the problem by constructing a simple device that limited the Wi-Fi receiving range of my router to less than a room length.  Any device operating outside my computer room would not receive/transmit an adequate signal.  The device I constructed was an empty cardboard toilet roll tube wrapped inside and out with aluminium kitchen foil.  This was then placed over the router’s antenna and problem solved.  Three months have now passed without a single recurrence of the problem.  I later found out that a neighbour a couple of houses away had been using my router to speak through Skype to her vast family in Madrid at my expense!!  The solution is simple and saves a lot of time having to go through the rigmarole of continually changing passwords and now no one can use my WiFi except me.
Aunty Says:
Excellent idea Arthur and thanks for the suggestion. Dragons Den maybe?
David via email asks:
I have an old Compaq laptop with Windows 7 that I want to use just for downloading music and films but I’ve heard different reports about this as it’s not safe. A lot of my friends use Kickass and Pirate Bay without any problems and I don’t mind paying for a service but which website do we choose? Do you have any thoughts on it?
Aunty Says:
Hi David. Downloading films and music is a controversial subject so I have to be careful what I say. I cannot encourage it because it can constitute copyright infringement but I can discuss some of the popular ways it is done. Pirate Bay, Kickass and ISOhunt seem to be the most popular websites for searching and locating torrents, but you will then need a program installed on your computer to collect all of these bits (torrents) of the film and then coordinate the downloading of the film. BitComet and uTorrent seem to be very common and they’re all free. Good luck and keep all of your security software up to date as it’s a minefield out there and I would strongly recommend using Google’s Chrome with the fabulous Adblock extension installed. It’s a great idea to use an old computer.
That’s all for this week, email me your problems to and I will see what I can do.