Category: Aunty Virus

Aunty Virus

Eric via email asks:
Dear aunty, I am running Kingsoft Office Premium 2019. I would like to be able to print my own sticky labels, but can not find out how to do this. I have looked in their help pages online, but can only find that you can download labels to print on, but I already have lots of my own labels of various size that I would like to use. I have also sent a email to them through “contact us button” but got no answer (very helpful ) can you help? Many thanks.
Aunty Says:
Hi Eric. I haven’t used Kingsoft programs before but I imagne it is similar to some of the other free Apps that are out there. In the free Open Office Writer that I use I select “labels” when I ceate a new document. I then choose the brand and size of the label paper I am using and I can then enter the details. In older apps the label printing is done through the “Mail Merge” option. It may be neccesary to go onto the label paper manafacturers website and download what is known as a “Printing Template”.
David via email asks:
Hello Aunry, I wonder if you can help please. I use Firefox (latest version) on Windows 10 (latest updates) and until recently, if I made a spelling mistake in either Hotmail or Gmail, the error was marked either in red or underscored (I can’t remember which). About three weeks ago this just stopped and I am sure that I didn’t make any changes that might have caused it. I looked in Firefox options and the checkbox to highlight errors is ticked and the language is set to English. I’ve tried Firefox help which wasn’t any help! Spellcheck in Office Word works as normal. I don’t know where to turn now as my fingers are slightly bigger than the keys on the keyboard and I do make the occasional mistake. Do you have any suggestions please?
Aunty Says:
Hello David. This could be a problem with the built in Firefox dictionary installation so go to addons.mozilla.org/firefox/language-tools and Install the English dictionary. If this doesn’t sort things out then maybe install another spellchecker add-on. Go to addons.mozilla.org and type SPELL into the search box and you should get the option to download and install one.
Geoff via email asks:
Dear Aunty, In your last article you mention “free Malwarebytes”. I was advised to install the same and had a free period. When this expired I had to pay €39.99 to continue. Have I paid for something which is free?
Aunty Says:
Hi Geoff. You can have Malwarebytes for free but it is a slightly cut-down version and you will need to manually check your system rather than having the paid version do this automatically. I don’t think €39 is too much for such a great app and I would certainly pay for it if I wasn’t such a penny pincher.
Email your questions to auntyvirus@costablancapeople.com and I will see you all next week

Aunty Virus

Maggie via email asks:
Hello Aunty, I hope you can help me. I recently did an update on my Acer aspire and my cursor has
disappeared completely! I have tried taking the battery out then restarting. I have pressed the fn key
and F7 but all to no avail. Thanks in anticipation.
Aunty Says:
Hello Maggie. This sounds like a typical software/driver problem so you may need to go to the support
page on the Acer website and download the latest drivers. It’s not that difficult and if there is more than
one make/model of touchpad listed for your laptop then simply try each one.
John from Los Balcones asks:
Hi aunty love your page in the Costa Blanca People and I have found it very helpful, especially for Virus
Protection. I have 2 problems that I hope you can help with. I have just  got the new windows 10
updates no problem, but  when I  try to access some files I keep getting a message “UNAUTHORISED
CHANGES BLOCKED” and it says “Controlled Folder Access Blocked C:\program file. I have to cancel this
message before I can carry on which is a bind. The other problem is on my phone. I have  downloaded
Google Chrome  as my  browser but since then I have this app called CHROMES  which seems to mess up
my phone and makes it slow etc. What is Chromes and how do I get rid of it? Many thanks and keep up
the good  work.
Aunty Says:
Hi John. This could be Windows Defender getting a bit confused and over protective. Go to “Settings”
“Update & Security” “Widows Defender” and open “Windows Defender Security Center”. Click on the
“Virus Protection & Threat Settings” and scroll down to the bottom and switch off “Controlled folder
access” I’m not 100% sure what Chromes is but I remember one of the cheaper phone manufacturers
bundled an app called Chromes that caused all kinds of problems and was a bugger to get rid of. Is it a
Doogee brand phone John?
Ray via email asks:
Hi Aunty. I read your comments about uninstalling anything to do with Advance System Care & IObit
apps. I use them all the time but now you have spooked me! I also use AVG antivirus, what do you
recommend? many thanks for your time and information.
Aunty Says:
Hello Ray. I would definitely recommend uninstalling anything to do with IObit od Advanced System
Care as I have seen numerous problems caused by these apps, including downloading and installing
spyware onto your computer. AVG has gotten a little bit bloated and slow lately so I still champion the
Microsoft Windows Defender that come bundled with Windows 10.
As always email me with your questions at auntyvirus@costablancapeople.com and I’ll see what I can
do.

Edition 12/03/19

Gary via email asks:
Hello Aunty. When I go on to the Internet with Chrome to get my Gmail emails I keep getting my Google search page in Spanish. I have followed your previous instructions and set www.google.com as my home page but when it loads it seems to change to www.google.es and gives me mostly Spanish search results. My Nephew found me a way around this by adding “www.gmail.co.uk” as a bookmark but it’s not the tidiest solution.
Aunty Says:
Hi Gary. I think what you have done here is a very easy mistake where you have used the .com ending instead of the .co.uk. Basically what happens here is that Chrome is trying to be helpful and has detected you are in Spain and returning what it thinks are most relevant search results, but by using the .co.uk extension you are directing everything to UK based sources. This works with most websites and Amazon & EBay are great examples. For those of you who need a reminder of how to set your homepage; go to the settings section of Google Chrome (click on the three dots in the top right corner) and change the “on startup” and “search” sections to google.co.uk (or .ie for Ireland) and you should find you get a lot more relevant results from any searches.
June via email asks:
Hi Aunty, I have a touch screen Lenovo laptop but the screen is constantly covered in fingerprints and I was told they are delicate and there are some “must nots” when it comes to keeping them clean. What is the best thing for doing this?
Aunty Says;
Hello June. Touch screens are not particularly delicate as they have been designed and tested to handle all sorts of poking with sticky and greasy fingers. I use the cheap microfiber cloths from Mercadona which I slightly dampen with a mix of bottled water and a couple of drops of white vinegar. You can also add a few drops surgical alcohol onto the cloth to help sterilize the screen as you can never be sure where those fingers have been.
Martin via email asks:
Hello Aunty, 3 months ago I treated myself to a new laptop and recently I am receiving notification that the trial version of my McAfee security program has expired. I don’t remember signing up for a free trial and I don’t know if I should pay, if it is safe to do this over the internet or just ignore it. What do you recommend? I am fairly new to computers so please explain in basic language
Aunty Says:
Hello Martin. The free trial from MacAfee was probably pre-installed on your laptop but it can also get installed when you updated some of your apps. I’m still a big fan of Window Defender that comes pre-bundled with Windows 10, and to be extra safe I still recommend having a separate antispyware programs like the free Malwarebytes.
That’s all for another week, email you questions to auntyvirus@costablancapeople.com and I will see what I can do.

Aunty Virus – 5/03/2019

George from San Luis asks:
Hi Aunty. I recently signed up for a fibre internet connection but I am now being told by the company that they won’t be installing the cables into our urbanisation until September. I simply cannot wait that long as my current ADSL is driving me mad because it is so slow. I was told by a friend that I should get a 4G router from Vodafone for about the same price as my current Movistar internet which is €30 a month and apparently this will be better. What is 4G and how is it different from fibre and ADSL.
Aunty Says:
Hi George. In a nutshell, 4G internet works exactly the same as the SIM card in your phone except the SIM card plugs into a special router with no wires. ADSL and fibre both need a cable running to your house. ADSL uses the slow and old fashion copper phone wire, whereas fibre is fast and uses a special type of rare glass only found in outer space. I have Vodafone 4G internet and it is fast, reliable and reasonably priced, but you will need a mobile phone contract to sign up. If you are already with Movistar then maybe speak with them as they offer a similar package.
Ken via email asks:
Good evening Aunty, I hope that you can help me. I am using Apache home office and a Canon Pixma printer. As you can see from the attached, whenever I print this sort of table, it spreads the lines into double spacing. Do you know how I can solve this?
Aunty Says:
Hello Ken. The example you sent looks OK to me but from your comments I am thinking it is to do with your character spacing or “kerning” as it is known. I am not sure how to modify this in OpenOffice but you’ll find a wonderful support community via a Google search. A quick fix might be changing font and see if this resets it.
Michael via email asks:
Hello Aunty, When I start my laptop it runs a repair for about 30 minutes and then Windows starts normally and seems to be OK. How do I stop this from doing this every time as it never finds anything wrong and it is a pain as I can’t use my laptop until it has finished.
Aunty Says:
Hi Michael. I suspect you may have a problem with your hard disk drive. Give Phil at eNET Computers a call on 687362844 and maybe book it in for a health check.
Well that’s all folks, email me your problems to auntyvirus@costablancapeople.com and I will see what I can do.

Aunty Virus

Bill via email asks:
Hi Aunty. I have a new Toshiba laptop with Windows 10 and I have managed to install
the new Skype without any problems but every now and then I have a issue trying to
make a call to the UK. I downloaded Skype from the proper Skype site and I can sign in
OK with my username & password. The call-back test thing works but frustratingly this
is as far as it goes as I cannot see where I can select the Skype names that I want to call
Aunty Says:
Hi Bill. You should see all of your contacts either under the contact menu option and/or
from the “contact” & “recent” headings on the left. With the latest version of Skype you
can simply type in people’s details in the search box on the top left, or better still type
on their email address and pick the most likely match and send a request. Once they
have accepted they will then appear in your contact list. I usually try find their email
address first as this is guaranteed to be 100% unique.
Paul via email asks:
Hi Aunty, When I try to some websites sites, it informs me it “cannot establish a secure
connection” which is ok but it doesn't give me option of allowing access, I've
tried searching for a solution but all answers seem to concern blocking rather than
allowing, hope you can help with this problem as you have in the past, tanks in
anticipation.
Aunty says:
Hi Paul. The most common cause for this kind of error message is that the date/time on
your computer is out. The security check between your tablet and some websites relies
on a “certificate” being passed back & forth to verify that the website is genuine, kind
of like showing some kind of ID. If the date is out on your laptop or tablet then this will
invalidate the certificate. Of course it could be a plethora of other problems so let me
know how you get on.
Liam via email asks:
Dear Aunty, please can you recommend what free Security Software I need to install on
my new Windows 10 Lenovo Laptop as there are so many of them to choose from? I
use my laptop for banking, emails and browsing the internet.
Aunty Says:
Hi Liam I still highly recommend SuperAntiSpyware and/or Malwarebytes and use the
built in Windows Defender that comes pre-installed with Window 10.
Well that’s all for this week. Email me at auntyvirus@coastrider.net and I will see what
I can do to help you out.

Aunty virus

Robin and Mike via email asks:
Hi Aunty. In a recent article, about translating a page of text, you suggested scanning it
as an OCD document. My HP 2130 scanner does not appear to have that as an option.
Unless one of these is an acronym for OCD. The file types available are: JPEG, PNG,
TIFF, Bitmap, OpenXPS and PDF. I usually use PDF which does not allow me to
copy/paste the content. Please advise.
Aunty Says:
Hello Robin. My HP and Canon both came bundled with the option to scan as OCR but
this is not the case with every printer. There is a free app you can download called
SimpleOCR which you can get from the Microsoft Store which I have successfully used.
You will need to first scan and save your document as a jpeg and then simply open it
using the app and continue with the copy & paste into Google Translate. I think OCD
stands for Obsessive Christmas Disorder.
Susan via email asks:
Hi Aunty. I have music on my laptop and wish to transfer it to my smart phone but I am
having trouble doing so. I have been trying via a USB cable, have you any suggestions
please? My laptop is an HP probook with Windows 7.
Aunty Says:
Most modern Android phones should connect with Windows 10 without any additional
software, but older phones on Windows 7 may need some driver software from the phone
manufacturers website. You could try and use the Bluetooth option rather than USB but you
may still need to download some software from your phone’s manafactuer. If you have an
Apple phone then you will first need to download and install Apple’s iTunes app and use that
with the USB charging cable. I still pop the micro SD card out of my phone into the card reader
on my laptop and simply copy & paste the MP3 files.
Ruth via email asks:
Hi Aunty. I have just got message to upgrade free Malwarebytes and have 13 days until
premium trial ends, so I presume  if I don’t ‘Upgrade Now to Premium’ it will just go
back to Free again, but do I need to click on the box that says ‘Activate License’ that is
alongside the Upgrade Now box? To activate my free version or is that to activate
Premium version.
Aunty Says:
Hello Ruth. Running the free version of Malwarebytes has gotten a bit confusing
because the folk at Malwarebytes really want us to contribute towards their software
so they’ve made it difficult to steer clear of the paid Premium version. Upgrading and
activating are principally the same thing and involve paying for a licence so doing
nothing will still leave you with the basic free version. If you go to “settings” and
“deactivate premium trial” and say no to the real time protection popup you should be
fine.
That’s it for this week, email me at auntyvirus@costablancapeople.com and I will see what I
can do.

Edition 16 October 2018

John via email asks;
Hi Aunty. I now have an app called Reimage Pro which has told me that I have 175 errors and it would fix them. I installed it because my laptop was very very slow so I thought it would fix ny problems but since I installed it I cannot open any of my programs and when I can get on the internet it is so slow and I get adverts popping up every minute, I want to throw the thing in the bin. Any advice on how to get rid of it?
Aunty Says;
Hi John. This is one of many apps that offer to sort out computer problems but invariably make things worse by loading loads of junk and advertising malware onto your computer. The Reimage app is particularly sneaky and it seems to have a pretty nasty payload that will cause exactly these kind of problems. You may be lucky and successfully remove it via “programs and features” and then do a full scan with an updated Malwarebytes and your chosen antivirus program.
Peter via email asks:
Hello Aunty, I have an HP laptop that I upgraded from Windows 7 to Windows 10 which has worked fine except that when I connect to my TV using the HDMI lead, the laptop screen shrinks to half the normal size and the TV picture is missing a large part on the left side. Also the sound only comes from the laptop speakers and not through my TV. I know it’s not the laptop as everything was working before I upgraded from Windows 7. It is an official Windows 10 which I bought from Amazon UK.
Aunty Says:
Hi Peter. This is most likely to do with the driver software for your graphics card. Go to the hp.co.uk website and the “support” and “Software and Drivers” section where you can enter the model of your laptop and download the latest Windows 10 drivers for your graphics card. Once installed connect everything up and run the “wizard” that should auto detect everything and help set things up. Sometimes it helps to switch everything off, connect all the cables and just switch the TV on and set it to the HDMI channel. When you start your laptop it should auto detect that you have your TV connected and configure everything for you.
June via email asks:
Hi Aunty, I have an all-in-one desktop with a touch screen but the screen is constantly covered in fingerprints and I was told they are delicate and there are some “must nots” when it comes to keeping them clean. What is the best thing for doing this?
Aunty Says;
Hello June. Touch screens are not particularly delicate as they have been designed and tested to handle all sorts of poking with sticky and greasy fingers. I use the cheap microfiber cloths from Mercadona which I slightly dampen with a mix of bottled water and a couple of drops of white vinegar. You can also add a few drops surgical alcohol onto the cloth to help sterilize the screen as you can never be sure where those fingers have been.
That’s all for another week, email you questions to auntyvirus@costablancapeople.com and I will see what I can do.

Aunty virus

Michael via email asks:
Dear Aunty, I have an ACER laptop with Window XP and a message “Low Disc Space” continually appears
on power up. I follow the disc cleanup procedure but without success, and when I attempt to defrag,
another message appears informing me that “there is insufficient disc space to allow defrag”. When I
check available disc space there is very little available despite only 6 programs being installed as I have
uninstalled and deleted all unnecessary programs and files. Also I cannot uninstall the yahoo browser
and replace with Google Chrome. Your advice would be appreciated.
Aunty Says:
It’s time for a new computer Michael. Windows XP must be getting near 15 years old now and all the big
players (including Microsoft and Google) stopped supporting both XP and Vista years ago. These
particular errors messages suggest you need to fit a bigger hard disk drive which will then involve a fresh
install of XP and this is probably half way to the cost of a decent Win7, Win8.1 or Win10 laptop.
Lidia via email asks:
Hey Aunty. I have a newish laptop with Windows 10 and following your help in an earlier article I
managed to download and install Google Chrome and set my internet start page to the English
www.google.co.uk search page. This has worked fantastic for a few months but all of a sudden my home
page as changed and everything keeps appearing in Spanish and I’m now getting loads of adverts
popping up. Every time I change the settings back to Google it somehow reverts back to this annoying
shopping page. Help!!!
Aunty says:
Hi Lidia. This has all the hallmarks of some spyware/malware so do a full scan with Malwarebytes and
your favourite antivirus program and see if that clears the problem. There is some spyware doing the
rounds that makes changes to your computer that none of the security apps seem to fix so let me know
how it goes and I can send you more detailed instructions.
Nathan via email asks:
Hi Aunty. I upgraded to new laptop which has Windows 10. On my old one had Vista and when I printed,
a page came up telling me how much ink I had left which was really handy. Since connecting and
installing my Epson printer on my new laptop this does not seem to happen.
Aunty Says:
Hi Nathan. When you first plug a printer into a Windows 10 computer it will look through its own list of
printers and install what it thinks is the best software, and although these kind on work, they are often
only the very basics to get you going & don’t include the additional functions such as ink level alerts. You
need to go to the Epson website and navigate to the support or download section. And type your printer
model into the search box and look for the full software package for your printer. Once downloaded and
installed you should then see all of the features you had with your Vista laptop. If you don’t see Win10
drivers listed then try the Win8 or Win7 versions.
Any questions you can email me at auntyvirus@costablancapeople.com and hopefully see you all next
week.

Aunty Virus

Margaret from Rojales asks:
Hi Aunty. My friends are complaining as when they receive my emails it is in the text font style “Lucida Handwriting” which they find almost impossible to read, yet I have sent it out in “Comic Sans MS”. This has only happened since I changed to Windows 10. I have deliberately not altered the text on this email, so that you can see my dilemma. Can you help please?
Aunty Says:
How odd Margaret. Your email shows up fine on my Windows laptop so I can only think that the devices that your friends are using to read your emails don’t know the font “Comic Sans MS” and therefore the device goes off and uses something similar. The MS at the end of “Comic Sans MS” stands for Microsoft, so if your friends are using a non Windows device (an Apple or Android phone or tablet for example) there’s a distinct possibility the font it replaces it with is “Lucida Handwriting”. Maybe try a few other non MS fonts and see what happens.
Vince via email asks:
Can you help me with a “long running script” message on my laptop? I run IE (Internet Explorer on my ACER laptop and use yahoo.co.uk as my homepage. The “long running script” message interrupts my computer several times daily. I can’t figure out what to do to get rid of it so can you help?
Aunty Says:
Hello Vince. I’m not 100% sure about this but probably the easiest thing would be to download Google’s Chrome browser. I think support & development for Internet Explorer has long been discontinued, so maybe there is some script running on the Yahoo page that cannot work with IE as it is too old.
David via email asks:
Hi Aunty. From what I believe I am not the only one with this problem. Ever since changing to Windows 10 I can no longer burn discs. It looks like everything is burning OK then when I look at the disc it is still empty. I have tried various options but always the same. I also downloaded Express Burn and again the same thing happened, it looked like it was burning but the disc remains blank. I never had any problems with Windows 7 and I Just want to burn some music tracks but it is becoming a life’s work!
Aunty Says:
Hello David. Have you tried the built in Windows Media Player app? Type MEDIA PLAYER into the search box (by the Start button) and there is a “burn” button top right. Maybe try some different discs and also give the DVD drive lens a quick blow when the door is open. Apart from this, uninstalling and reinstalling the DVD drive drivers via device manager is the only thing I can think of. Let me know how you get on.
That’s all for this week folks. You can email me at auntyvirus@costablancapeople.com and I will see you all next week.

Aunty Virus

Dave via email asks:
Hi Aunty. I don't know if you've covered this before but thought it was worth passing on. For my Photos I
use Google Photos and there is also an app on my phone so I've got all my photos with me as a thumb
nail It is 1TB of data free with Gmail account and stores the photos in original quality.
Aunty Says:
Hi Dave. I think I have commented on this a few times in the past but probably when the service was
known as Picasa. For those of you that haven’t used it, Google Photos is simply a free app for your
phone, tablet or computer that lets you manage and move as may photos you like and safely store them
on the Internet, or “The Cloud” as it’s frequently called. There are also some wonderful features built in
to let you play around with your photos. As far as I know it is now unlimited storage, so long as you keep
your photos below 16 megapixels, which is twice what my camera will do. I’ve used it for years and
cannot imagine how I would manage without it.
Billy from Catral asks:
I am thinking of uninstalling Avast from my computer as I think it is slowing everything down. I can't
seem to stop it scanning my whole computer every time I start Windows, and surfing the Internet has
become very slow. I regularly scan with Malwarebytes so will that be enough?
Aunty Says:
Hi Billy. I used to like Avast but it does seem to have gotten rather bloaty this last year, something I’m
seeing a lot of the old free favorites doing. You should keep on scanning with Malwarebytes but you will
also need an antivirus program alongside it. When you uninstall Avast the built in Windows Defender
should automatically kick in. Defender is pre installed with Win8 and Win10 and was previously known
as Microsoft Security Essentials.
Marion via email asks:
Hi Aunty, I use Yahoo for my home page and for my emails emails but last week it has started
automatically coming up in Spanish. Most of the time I can manage but if I am sending an email the spell
checker picks up on almost every word and I have to be careful as it has automatically changed words
into Spanish. Can you please tell me if I can force it back to English?
Aunty Says:
Hello Marion. The easiest way will be to go to uk.yahoo.com as this will force the UK English version, and
your mail and most search results will then be the UK ones. If you use sites ending in .com then
Windows and your browser (Chrome, Firefox etc) will often use your geo location to determine what
language you need, and as we are in Spain this will cause this kind of thing. To tidy things up you can
change your default startup/homepage to uk.yahoo.com within the settings of your browser.

Harold via email asks:
Hi Aunty, could you please tell me how to completely remove AVG from my laptop as I’m sick of it popping up every time I start Windows and when I go on the internet. I did the free upgrade to Windows 10 about a year ago and following your brilliant advice I have been using the built in Windows Defender and Malwarebytes and I am happy this is enough security.
Aunty Says:
Hello Harold. The standard way of removing AVG is through ‘Control Panel’ ‘programs and features’ (either right click on the Start icon or type control panel into the search box) but if you´ve tried this and it still appearing then maybe try AVG’s handy removal tool which you will find by typing AVG REMOVER into Google.
Valerie via email asks:
Hello Aunty. I recently bought a second hand Acer laptop that is supposedly less than 12 months old but I seriously have my doubts. It keeps randomly freezing at no particular time and sometimes it restarts with no warning, and when it restarts it is has a message something like “Ooops the disk needs to scanned and repaired” I have taken it back to the shop where I bought it from in Montesisnos but typically it doesn’t ever go wrong when it’s there. It is not in that bad condition and I have Windows 7 Ultimate. Any suggestions?
Aunty Says:
Hi Valerie. Its difficult to be 100% sure but this sounds typical of an overheating problem, or possibly a dying hard disk. Before you do anything you should make a backup copy of any personal photos & documents just in case the laptop’s hard drive completely packs up. A quick and easy fix that you can do yourself is to check that all the air vents around the sides and underneath are clear from dust & fluff. I’m a tad curious that a “less than 12 month old” laptop should have Win7 because the newest version of Windows (Win10) has been around for nearly 2 years and its predecessor (Win8) is getting on for 4 years old. Anytime I have seen a copy of Windows 7 Ultimate (or Enterprise) it has been a cracked copy. Can you send me the make/model Valerie and I will investigate further.
Ben from La Zenia asks:
Hi Aunty I hope you can help me. I have signed up for my Water bill (Agamed) online but when it arrives in my email inbox, I can read it on the screen but I would like to download (and sometimes print) a copy. It comes attached as a PDF file but when I double click to open or download it, a window appears asking “open with” and “choose the program you want to use to open the file’. I have to scroll through a list and choose Adobe Acrobat Reader and everything seems OK but how can I stop it asking this every time?
Aunty Says:
Hi Ben. There should be a box you can tick to ‘always use the selected program’ which will stop the message re-appearing.
Well that’s it for this week. Email me your questions to auntyvirus@costablancapeople.com and I will see what I can do.

Edition 31 July – 6 August

Val via email asks:
Hi Aunty. On my tower PC in the UK I used to login with a 4 digit PIN number instead of a password that was so much easier than remembering my long and complicated password that I have to use on my new laptop. Is this something simple enough for an old time to setup or will I need to take it in somewhere? I have an Acer laptop with Windows 10 Home.
Aunty Says:
Hello Val. This is a really useful feature in Windows 10 and very easy to setup. Click on the Start icon and type SETTINGS and press enter. From the windows that pops up click on the “Accounts” section and choose “Sign-in options” and the rest is fairly obvious (if any of you don’t already have a normal password setup then you will first need to add one)
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
Aunty says:
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Mel via email asks:
Hi Aunty, I have been happily using Skype for 3 years mainly for family in the UK without any problems but the last time I attempted to use Skype it would not connect. I have a Toshiba laptop with Windows 10. I have tried uninstalling and then reinstalling the Skype app but with same result. I tried it on my Galaxy tablet but still no joy. It does start to make a connection but then simply stops. I know Microsoft have bought Skype so have they done something that requires updating my system?
Aunty Says:
Hi Mel. If both your laptop and you tablet are having the same problems then I suspect the issue is either with your Internet provider or your Skype account. Have you tried restarting your router and maybe test Skype on your laptop via an internet cafe connection? Another thing to try is the built-in Skype call test. If you don’t see it on your Skype screen then type the word Echo into the search box and you should get the option to call the free sound/test service. Certainly make sure you have the latest version of Skype and let me know how you get on.
Any questions then email me at auntyvirus@costablancapeople.com and I’ll see you all next week.

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