Tag: Computers

Aunty Virus

David and Beverley via email ask:
Hi Aunty. Thanks for all the helpful advice published in your column. We have an Outlook email account (previously Hotmail and still has the hotmail.com address) and until recently we had to login by entering both our email address and our password. We prefer it that way as we believe it is more secure but recently we’ve not needed enter our login details as Outlook has saved our name and password, and try as I might, I cannot find a way of reverting back to how it was. No amount of searching Outlook help or Google searches has revealed the answer. Can you throw any light on the problem please?
Aunty Says:
The exact procedure will really depend on how you are accessing you email and what versions of things you are using, but I’ll try and give you some idea of where to look. If you access your email via an app on your computer, such as Windows Live Mail or Outlook, then look for a security section somewhere under the “tools” menu or the settings icon and from there look for something like “email account settings” and a tick box which will be something like “Always prompt for logon credentials” or “remember passwords”.  However If you are using the web to get to your email then it will be your browser (Google Chrome, Firefox. IE or Edge etc) that will be storing your login details and again this will be different for each browser. If you email me some more details of how you are accessing your emails I can give you some more specific instructions.
Alan via email asks:
Dear Aunty. I have been having problems with websites opening unsolicited pages and it is usually when I have just started up Google Chrome and go to various websites that I use. Once the first webpage is opened and I click on the down arrow to scroll down, quite often another website will appear and it starts redirecting me to sites which offers to check for malware, which I never pursue. I have done full scans with Windows security twice but it does not find any problems. Is this a problem related to cookies or is it to do with Google Chrome? I have used Firefox browser sometimes and not had the problem. Any ideas on what I can check for?
Aunty Says:
Hi Alan. It sounds like you have some nasty infections and you will first need to do a full scan with Malwarebytes and see what it finds. This may well clean your system but if not then try the Chrome Cleanup Tool (type it into Google search) and follow the Chrome reset options.
Joan via email asks:
Hi Aunty. I have a Samsung tablet and I’m continually getting an error message “there is insufficient storage to install this app” but as far as I know I haven’t asked to install anything. I only have a few photos and I don’t use the tablet for much other than Facebook, a bit of chatting with Skype and browsing the web.
Aunty says:
This app could be anything Joan and quite likely an update for one of your existing apps or an Android system update. A bit of housekeeping to remove any unused apps plus clearing out some cache will fix this but it can be very fiddly. There are a couple of free apps that you can download that will save you hours of time but as you have no space you will need to free up a small amount of storage to allow the cleanup app download. Go to “settings” and “App Manager” and look down the list for any apps that you no longer use and click on “Clear Data” and “Clear Cache”. Do this for a couple of apps and hopefully you will clear enough space to install the free Clean Master app from the Play Store. If you don’t already have an SD memory card then invest €15 in a 32GB card and use the Clean Master app to help move photos and apps from your tablet’s internal memory onto the SD card.
Well that’s all for another week. Email me your questions to auntyvirus@costablancapeople.com and I will see if I can get you sorted.

Aunty Virus 6th December 2016

Aunty Virus
Your computer and tech Agony Aunt, the original since 2004

Mataeus via email asks:
For years I have been using an app called Utorrent and Piratebay to download films but these last few weeks I have been getting a lot of advertising pages and now my laptop is taking more than 5 minutes to start. You had previously recommended Malwarebytes and Windows Defender so following your advice I changed over from AVG and now I’m having all sorts of problems and I think I have been hacked. Not happy so what will you do?
Aunty Says:
Hello Mataeus. If you choose to download pirated films from dodgy websites such as The Piratebay then you will have to take it on the chin when (not if) your computer gets messed up. Malwarebytes and Defender will do a good a job as any of the basic free security programs but I would suggest maybe you use Chrome with the adblock extension installed and do a bit of research and subscribe to a good  VPN service. A recent update of the utorrent app actually infected some user’s machines and rendered them pretty useless.
Dan via email asks:
Hi Aunty. I am running windows 7 and I often get emails with attachments that have a .MOV files ending but when I click on them I get a message saying “.MOV not recognized by Windows Media Player”.
Aunty Says:
Hi Dan. Files with the .mov extension are originally intended to be watched using Apple’s Quicktime program. There are a few of things you can do to try, the easiest being to download  Quicktime from www.apple.com and set it as your default player, it’s probably better than Microsoft’s Media Player. Alternatively you can download VLC player from www.download.com which will pretty well play any type of video or music file.
John via email asks:
I have an HP 1410 laser printer which has worked brilliantly with our tower but we now have a new laptop with Windows 10 but I cannot get the printer working. Previously I had no problems installing it with the CD that came with the printer but now with the new laptop I’m unable to get it to work. I followed your advice from a previous article and simply plugged the USB cable in and let Windows automatically search and install the necessary software but this didn’t do anything. Please help!
Aunty Says:
Hello John. I´ve had a quick look on the HP website and HP don’t seem to have released an updated driver for Window 10 so if there are no pre installed drivers which will automatically install when you plug the printer in then I think you may have to get a new printer. You can get a wifi enabled printer for just over €50 which is great value and as it is wireless you can also use it to print  from your phone and tablets.
That’s all for this week, email me your problems to auntyvirus@costablancapeople.com and I will see what I can do.